All of the above are answered on this page
Note: if 99% of our traders have their software downloaded and working perfectly and yours is not. Then it has to be a problem that is localized to your machine. We are adept at solving these problems but we ask that you try and fix it first using the below solutions. If you still have a problem then we are here to help.
Before you go through the hassle of the process below, you SHOULD try and fix it yourself. 99.9% of the time the problem with charts not loading is due to your FIREWALL. You can fix this!
This condition is caused by primarily TWO things.
#1 Your firewall is blocking the charts from accessing the internet. To make sure it is your firewall you can disable it and then run the charts. If they load then you have found your problem. Manually go to your firewall (Norton and McAfee or notorious for this) and tell it to ALLOW patraders.exe.
You may also just have your computer set too restrictive in your security settings. Simply telling it to be a little more permissive can solve the problem ( your computer thinks our software might be malicious and since you have told it to prevent anything that looks malicious it is doing what you asked it to).
Now enable your firewall again and they should run.
#2 You entered a wrong username and/or password by mistake on the "Demo" charts and so the one you put in does NOT match the one you created.
Go on the charts to the tool bar: SYSTEM / SETTINGS and input the username and password you selected. Can't remember them? Send an email using Step 1 below and give us the preferred username and password and we will re-input it into the system.
Also note: If you are running Vista...it is a very cranky Microsoft product and is a real pain to work with.
Download instructions here.
Ok, you will need to send us an email using the link below with as much information as you can. Like your name, the email address you used to sign up with, what you think the username and password is (we don't store passwords so it will need to be changed). Then tell us what you WANT the username and password to be. This is a manual process so be patient.
If you forgot to do this when you first signed up here are the instructions again CLICK HERE
I still don't get it? Email us here address is: firstname.lastname@example.org
HOW TO GET LIVE TECH SUPPORT!
Live Tech support is available during "normal business hours in the USA." We do monitor it other times, but your best opportunity is during this time.
Then simply do BOTH PARTS below:
YOU MUST FIRST send us an email - this alerts the tech department that someone needs help.
You must put HELP in the subject line, include your name, a phone number and a brief description of the problem you are having.
This is EXACTLY what it should look like:
If YOU DID NOT DO STEP 1 ABOVE DO NOT DO STEP 2! IT WILL NOT TRIGGER A RESPONSE WITHOUT STEP1! We use a remote system that scans email for that word HELP in the subject and then alerts the support team (wherever they are) that you are in front of your PC
Step 1: Email us by clicking here.
After sending us email (step one above) WAIT for the email to come to you with your invitation code and IF a technician is available they will respond ASAP. You will be required to download a small app on to your PC that allows us in to fix it - you will need to do ALL the steps below.
Please note this is NOT automated so if no one is there or they are currently working with another client you may have a wait.
The support portal is located on the web at support.fxttfx.com Type this into the browser.
You are now in the Queue ....waiting for the technician.
Please note the login is ONLY FOR technical problems with charts loading or password problems and only used by our admin to solve problems online.
"Trading Forex involves substantial risk, is not for every trader and only risk capital should be used."
TAKE A TEST DRIVE! Get FREE access to our Live Rooms Free for 7 days. You'll get access to both London and New York and can see in a live environment how our traders capture tons of pips. Get a Free 36 page Forex Target Trading eBook when you sign up.
Once you are done with a 7 day test drive you might want to take a free 10 day charting software demo. Wow, that will give you 17 days in a live room with no cost. You'll still have access to both the London and New York session live rooms with an experienced trader and will now access to tons of free training tutorials as well as our 6 beginning Target Traders videos. Take the plunge and start your Forex Target trading journey now!
Got a Quick Question?
If the icon below says "Chat" we are probably online (we're human, sometimes we forget to log off) - if not click the "Email" icon to send us a message.
NOTE: We do not monitor the chat box for Tech Support. Click here to get Tech Support and follow the prompts!
Example of Tech Support issues:
"Charts are locked you cannot work with them"
NOTE: "Locked" charts is GOOD!
My password won't work, Can't get my demo to work, Can't access the website.
All of these are PC problems and require a tech to log onto your PC!