We are committed to protecting our customers' personal and financial information. In the course of providing you with our services, we need to collect and maintain certain nonpublic personal information about you. This Privacy Statement answers some questions about what nonpublic personal information we collect, what we do with it, and how we protect it.
We do not sell your personal information to anyone.
We collect nonpublic information about you from the following sources:
- Information we receive from you on applications or other forms
- Cookies may be used to track our Strategic Partners referrals
We do not disclose any nonpublic information about you or former customers to anyone other than affiliates, except as permitted or required by law.
We restrict access to your nonpublic information to those employees who need to know that information to provide products or services to you.
We maintain physical, electronic, and procedural safeguards to protect nonpublic personal information.
Our refund policy is "NO REFUNDS". Why?
In the case of our software when a client goes into the next billing date we will have paid for the data feed for that client for the next month since we buy data feed in bulk. This allows us to bundle the data feed cost into the cost of our software and you do not need to pay that as a seperate item.
Training is the exchange of intellectual property that we have paid tens of thousands of dollars to accumulate. Once any paid training starts we cannot extract that out of your brain.
In extraordinary cases we may elect to refund a client but at only 95% since there are considerable fees on our end to process a payment in and then out.
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Got a Quick Question?
If the icon below says "Chat" we are probably online (we're human, sometimes we forget to log off) - if not click the "Email" icon to send us a message.
NOTE: We do not monitor the chat box for Tech Support. Click here to get Tech Support and follow the prompts!
Example of Tech Support issues:
"Charts are locked you cannot work with them"
NOTE: "Locked" charts is GOOD!
My password won't work, Can't get my demo to work, Can't access the website.
All of these are PC problems and require a tech to log onto your PC!