Forex Charting Software Frequently Asked Questions

Note: the best way to find something you are looking for is to do a keyword search on this page. Do this by going up to the Edit button in your browser and then Find. Type in the keyword you are looking for.

I can't remember my username and/or password to access the website?

Ok, you will need to send us an email using the link below with as much information as you can. Like your name, the email address you used to sign up with, what you think the username and password is (we don't store passwords so it will need to be changed).  Then tell us what you WANT the username and password to be.  This is a manual process so be patient.

email us here  address is: admin@proacttraders.com

Q. I am trying to log into the website but all of the pages are red that I want to access and the page says "access denied?"

When you sign up as a demo trader (or a subscrier if you skipped the demo period) you must set up your own website access

1) Go here to register: http://64.13.225.232/user/register

2) You will then WAIT for an email from us that says you are approved (this is a manual process and we do eat, play with our grandchildren etc.).  Our goal is to get you up ASAP but it could be several hours. You will receive a 1 time temporary password that lets you enter the site.  You will be prompted to change the password.   

3) Once approved and you follow the above instructions, the RED LINKS on the website that disallow you from those areas will be removed and you can log into the site. You will have full access to the areas that you are entitled to based on your current level of participation.  Remember, not all areas are available to you depending on what level of trader you are and what level you have qualified for.

Q. How do I add the extra pairs that you trade in the Live NY session room to my charts ( like XAG, EURGBP and AUDJPY)?

A.  First only subscribers can do this.  It takes just a few mintues to setup and all the instructions INCLUDING a video on how to do it are in the Subscribers Center  Click here to go there now.

Q. Ever since I loaded my charts on Vista—My charts are very slow. They freeze up on me—especially when I have james open in either the NY session or the mentoring class.I have also noticed that the headlines Page-View-Actions-Charts, etc is often greyed out—I click on the charts—it is black for a minute and then goes to grey again.I seem to be able to keep the RF1010 screen up on my chart best—if I put the WC chart up, it slows down more and gets stuck there.What can we do about this?

It truly sounds as if the data stream is being “filtered” and that is the slow down and not the actual charts program or your internet connection.  If you go to Control Panel and Security I think Vista has Windows Defender that you should try to turn off and then reboot your computer and see if that helps. 

Here is a link in case you have any problems with the previous instructions on turning off Windows Defender.

http://windows.microsoft.com/en-US/windows-vista/Turn-Windows-Defender-on-or-off

Q. I can't seem to run the tutorials on my computer?

1) First make sure your file types ( C drive/folder options) and make sure that the .wmv is set to play in your media player.  The same is true for Flash files etc.  Your computer must be able to assoiciate the file type with the software to play it.

2) Your bandwidth in the country you are in is not fast enough to support this streaming videos, so  click on the link, then download it to your PC FIRST and then play it from you PC - not from the web

Q: What’s the basic premise you use to trade and are depicted in the PA Charts to maximize gains and minimize losses?
A: Our founding members created these charts to capture the heart of a currency pair movement. That movement may equate to as little as 10 pips or greater than 100 pips. We enter a little late, exit a little early and bank profits. While no trading system can guarantee 100% success, this is the closest we’ve found. After years of searching we found a way to measure MOMENTUM – the pulses in the market that indicate the Big Boys are entering. A simple confirmation process of using the correct trade setup for where you are in the move gives us a unique edge in the market …and you need an edge!  We only look for trades with REALISTIC targets by using a combination of established Technical analysis techniques ( support and resistance, Fibonacci retracements and extensions, trend lines etc.) and then using our proprietary HSI Tool we find the targets and take only those trade setups that have at least a 1:1 risk for reward.  A trade Setup is NOT NECCESARILY A TRADE!

Q: Do you use trades other than what the PA Charts indicate?
A: No, when we back tested our system it ran over 90%. We are not a real fan of back testing because it is not realistic in the real world, but all of our trade setups were tested using REAL money (not demo) in a live environment so we stick to them. We are rules based and we adhere strictly to the rules of the trade setup . We also trade our own money so we put our money where our mouth is. We have found (the hard way) that we need NOTHING else!

Q: Sometimes I see a different price on the charts vs. the Brokers Station - what gives?
A: When we have times of LOW liquidity, the Brokers feed can be different then the feed we use - Not 100 pips but a few. That is why there can never be exact pricing charts to broker. Brokers sell your order to the highest bidder so it could be UBC now and Bank of America in 5 minutes. You are seeing their quotes on a broker station, while our charts are an aggregate of multiple banks making up the feed. In other words our chart feeds are an aggregate of all Banks while each broker is selling your trade to a specific bank at that given time so the price can vary based on the bankers feed who has the volume at the broker now - especially during low and high liquidity periods. Additionally if your internet speed is slower, it slows down the feed of the candle build. - usually it is not to much but for example a person on a satellite dish could get a different price then a person on high speed T1 lines.  If you are looking at the 240 Royal Flush Page - those are Heiken Aishi candles and the price on those are NEVER real since it is designed to give a range.

Q: Sometimes I see a different price on the 60 min and or 240 charts vs. the 10 min - what gives?
A: The 60 and 240 charts use Heiken Aishi charts which are not supposed to give accurate price but a range.  The specific reason for this is that these charts are trying to get your mind to understand that a trend is in force and they depict that by displaying information differently.  NEVER USE THOSE CHARTS FOR PRICE.

Q: I watched GBPUSD go down then go up with a red candle. shouldn't the up move have been green.
A: We don't get fooled by price action- our charts show the direction of the MOMENTUM. When that matches the direction of the candles, that is a good thing. Candles are painted because of the momentum in them not the direction they are moving. If it is going up and painted red it means that the momentum is actually down and price is not strong enough yet to change that momentum direction. That is a REAL CAUTION!

Q: May be a little bit of information overload here, but looking at 3 min / 10/ 60 and 240 charts, the white dots seem to be opposing in many instances. Which chart should I base my trading opinions on - is it the 60 minute?
A: In the WC tutorial you will find EXACTLY the answer to this question! REMEMBER, each trade setup is designed for a different type of market. If the market is ranging or has hit the HSI targets and may reverse - you use the 6 ACES.  If the market is trending then you use the Wild Card and Royal Flush (RF1010). DO NOT MIX THE TRADE SETUPS! You can have perfectly good Wild Card and if you go the 6 Aces it may indicate a different move since the math is for a ranging market not a trending market!

Use the higher compression charts to find support and resistance, fibonacci retracement levels and the overall "mood" of the chart....is it bearish, bullish or still thinking. Once you know that, then the trade setup on the charts is already set to find your trade.

The Wild Card white dot on the 10 min chart is from the 60. Do not change the chart to the 60, it is already done for you (if you change it to a 60 min you are actually looking at a 360 min chart). On the 6 Aces, you can ease into your trade by using the 3 min but we do NOT need white dots etc. on this chart - they just help the confidence thing.

The white dot on any chart but the 10 min WC screen is irrelevant!

The white dot, painted candles and arrow only tell you two things: HARMONY and MOMENTUM. Do not assume that they are telling you to trade. Their job is to tell you when the environment is conducive for a move (harmony) and that momentum has entered to try and make that move. When the rules of the trade setup confirm, You must decide if you should enter a trade - they are not TRADE CALLERS they are TRADE SETUPS!

Q: Where do I position the HSI TOOL?
A; HSI's are used at a top or a bottom of a "leg." It does not matter which chart compression you find it on - only that you find it. A 60 minute usually shows it very clearly.  There is a tutorial on how to use this tool in the Tutorials section.

Q: What is the difference between a Retracement and a Pullback?
A: A retracement is any movement against the current flow of candles. A Pullback is a major retracement of 100 pips or more that does NOT change the trend direction. Any 100 pip Pullback allows you to readjust the HSI targets using the HSI tool.

Q: When I get a demo, do I have the ability to put trend lines etc. on the demo charts?
A: YES. You will not however, be able to add studies to the Demo or the Subscription charts because we have “locked” those charts so all members would experience identical trading conditions as they occur, real-time. We spent thousands of hours and thousands of dollars developing the proprietary indicators that we use and the specific code written only for us. The Demo Charts are limited to only a few currencies, designed as they are, they are EXTREMELY EFFECTIVE “as is” showing high probability trades. However, if after the trial period, a trader chooses to become a subscriber, then they have “full access” to all the major currency combinations as well as drawing tools, Fibonacci’s, etc. to further customize the charts to their personal settings.

Q: What currency pairs are available on the ProAct Charts?
A: All the majors: EURUSD, GBPUSD, USDCHF, USDJPY, USDCAD, EURJPY, GBPJPY, NZDUSD, AUDUSD. These are the ones we use the most. Others are available and instructions on how to add them is on the website.

Q: Can I run more than one copy of the program to facilitate viewing multiple currencies?
A: There is no need to run multiple copies of the software in order to see multiple currencies. New pages can be built in order to facilitate this.

Q: Can I run one copy of the program at my office and one at home?
A: YES, but you cannot have more than two running at a time.

Q: What internet connection speed is the minimum necessary to have accurate data feed?
A: All internet data feed is “lagged” a few microseconds even if it’s broadband or a T-1. The faster the speed, the quicker you get the data. Your experience will dictate what you’re comfortable with. We have members who use ordinary dial up speed connections and find that more than adequate (it does take longer to load the first time you load the charts for the day since we are loading 5000 candles per chart per currency pair).

Q. I am having trouble loading the charts the first time?
A: Firewalls are 99% of the time the issue here. We do not use JAVA since we are web based so most firewalls (especially Norton and McAfee) think we might be a Trojan. We can usually get you up in a few minutes– go to the TECH SUPPORT page on our website and follow ALL THE PROMPTS if you have difficulty. You can also simply go into your firewall and tell it to allow PATRADERS.exe - THOSE INSTRUCTIONS ARE ON THE SAME PAGE!

Q: Are there times of day that are more conducive to trading and / or times of day to avoid trading?
A: Forex is a 24 hour market. We like to have volume in the market, which translates into movement and momentum. All the major markets (London, New York, Tokyo) provide that. A lot of volume comes into the market during Fundamental Announcements (FA’s). It’s the best and also the worst time to trade. No matter what time of day, in all honesty, we let the PA Charts guide us into and out of trading opportunities. We avoid trading after 11 am because we’ve found afternoon trading here in the US generally becomes a low volume market and laborious. We’ll start looking at the market again around 7:30 p.m. Central. The Best TRADING for MOMENTUM TRADERS (that is us) is in the first 2 ½ hours of each session. Download the tutorials so you know how to enter a trade in the early session for 55 PIPS!

Q: Is a candle an indicator?
A: Pretty much everything other than the chart back screen is an indicator on the PA Trader Charts. Each candle, its color, body and wick length provide visual feedback. Our task is to wait until all the indicators are in “harmony” as taught in the tutorials, and then enter accordingly using the rules of the trade setup and STRICT MARGIN MANAGMENT of no more then 1, 2-5% at risk on ALL open trades.  If you cannot live with these margin management rules you should avoid trading and go to Las Vegas instead.

Q: When do you exit a trade?
A: We’ve found that when the price action hits a T30 (the horizontal lines posted on your chart) it is the best indicator to guide us through the majority of the move and still keep us from giving back a lot of earned pips. When you hit one of these lines and the charts gives signs of weakening, (i.e., smaller candles, indicators closing up in the extreme area and crossed over the opposite direction, color change or any combination of this) move your stop in tight and be prepared to exit. The earlier in the session the more likely that the T30 is just a stalling point. The latter in the session the more likely it is the end of the run. We try and do everything we can to stay in until the HSI target is hit! We are always looking for a movement of 55 pips or more. This is measured from the white dot on the Wild Card setup. 

Q: When the 6 Aces line indicator on the 240 turns black (small horizontal line at the top of this indicator called an HMI), is that considered a break, or do you wait for it to turn green/red to act on it?
A: Black is neutral - neither enough momentum to be a buy or a sell. It means that (at least temporarily) the indicators are now NOT in harmony with the candle movements. Stay out of any currency that has TWO BLACK lines – there is nobody trading it for the moment. Also stay out of any currency where the Candles are the opposite color of the two HMI’s on the 240 min chart. More than likely it is transitioning for a reversal. But because black is neutral - you can ease into a trade if you have overwhelming confirmation of a movement - no movements rock out however, without the HMI turning color in the direction of the movement so it is a good visual confirmation.

Q: What are the colored solid lines on the bottom of the Charts mean?
A. They represent the market session times i.e. London, New York, Asian and Australian. THEY ARE NOT AN INDICATOR.

Q: Is any one indicator more important than another?
A: No. We’re looking for “harmony”. The array of charts, with all their embedded indicators, were designed to give the trader’s brain a “multi-time-dimensional”, visually graphical representation of trend strength and momentum. When everything, all candles, all indicators, arrows, diamonds are the same color, we make our ideal entry. FOR BEST RESULTS – trade only in the direction of the trend on the 240 chart (change the 6 Aces 15 min to a 240 to find and then change BACK to a 15 minute).

Q: What does the Black candle mean on the Royal Flush 240 chart?
A: It is an early warning sign that the momentum is shifting to the opposite way. It means to move your stop and protect your profit but stay in the trade because many trades are only pausing and will continue on. It also means heads up for a potential reversal. If the black candle has enough momentum to turn the moving average the opposite color - PAY ATTENTION. This could be the start of the move in the new direction.

Q: Will it be possible to back test?
A: Yes. First, maximize each chart by moving your cursor over the “maximize” icon in the upper right corner of the chart. Left click the icon. Next, use your computer’s “left / right” directional scroll arrow to move the charts left or right to make your historical study. It is easiest to back test the Wild Card since it has only one chart.

Q: How about trading for 3 or 5 pips 
A: Fact is: you must be 90% correct for the rest of your life if you do this - forget it and learn to trade like the big boys!

REMEMBER: YOU CANNOT BE SUCCESSFUL SCALPING THE FOREX LONG TERM! This is because you must overcome the spread - and you have to overcome the spread both on the entry and the exit. That means that a currency must move twice the spread PLUS 5 pips to net 5 pips ( the broker is quoting the spread at the end of the trade just as he does at the beginning. Most traders understand that they are paying the spread out of their account at the start of the trade, but do not realize that at the end of the trade they must still overcome the spread that is quoted at that time as well).

The deck is stacked against you in scalping and to scalp 5 pips each trade means that to be successful long term you must be right 90% of the time! This is why we teach to trade to a T30 (30 pips) and your first trade of the session is 55 pips! Will you get it? Who knows -but it is better than 5 pips. At 31 pips average profit you only need to be right 50% of the time to have an increase in your margin account. At 55 pips average profit you only need to be right 40% of the time to have an increase in your margin account.

Q: What trades are good for what?
A: The RF1010 is the BEST trade to spot breakouts for the first movements of the session as well as reversals. It is a great INITIAL TRADE for a new directional movement.

The 6 Aces - We also use it whenever the market is ranging (sideways moves in the desert with pulses of profitable trading) ALWAYS USE THE 6 ACES WHEN YOU ARE IN THE DESERT!

The Wild Card is used when a TREND is clearly established and you want to capture each additional pulse of the movent.

The Royal Flush is used to start a trade using the 60 min confirmer chart on the Wild Card on that setup and then manage a trade after all entries are made and/or trade as a swing/position trade. You trade the Royal Flush for 100-1000 pips. It is the LONG TERM TRADE of a movement. You use the Wild card ALREADY on this trade setup to enter once it is confirmed. A Royal Flush is designed to help you trade to the targets - it confirms the sustainability of the movement. It is based on Elliott Wave!

Q: Does trend make much of a difference?
A: Any experienced trader will tell you an established monthly trend supersedes a daily. A 4 hour trend supersedes a 30. But there are also potentially eight 30 minute sub-trends within a 4 hour chart. Our experience has proved to us that when our indicators in harmony, they are more than sufficient to make high probability winning trades time and time again because they are demonstrating harmony which occurs inside the current dominant trend. And whether the market is trending 400 pips on a 4 hr chart or ranging, say 100 pips as it has of the time of this writing, we’ve found that when the charts are in harmony with the 240, our proprietary indicators gives us more consistently winning trades at a risk appetite comfort level we can live with day after day. If you want to trade higher time compression trends, be prepared to use larger stops and risk larger losses on any one trade. The THICK RED moving average on the Wild Card closely approximates the trend that is currently in force.

Q: If you are trading this system with the London and NY sessions, what time EST are you beginning to get serious with watching things?
A: 3 am EST for the London and 8:30 - 9:30 am EST for the NY (currently traders are waiting for the reaction from the NY stock exchange at 9:30am). Watch the “head fake” from the Frankfort market at 2 AM – it usually is going the opposite way of the major move.

Q: Okay.... Well, then other than the obvious 60-90 pip run-up that has already occurred - and/or a pending economic announcement within the next 30 minutes - are there any other "hesitations" I would at least give a little thought to with this system?
A: If I'm ever in a state of hesitation, I do not trade. It's that simple. I constantly check the news on my Dealing Station or go to www.forexfactory.com for the best calendar for the news.

Q: Does the time of the day/trading session also have some impact?
A: Definitely! Volume comes into the market during the both the London and NY sessions. If you've traded the NY session for long, you know they like to take out stops in both directions for 20-30 pips, maybe a couple of times, before a definite direction can be confirmed. That means the potential for whipsaws, exhaustions and imminent reversals. When this happens, I like to plot out the major support or resistance level on the 30 min chart, pay close attention to the T30 levels, be patient and wait for the ProAct Charts to confirm a breakout or reversal (the Wild Card has all the currencies side by side and will signal the Breakouts and the 6 aces will catch the reversal – View the 6 Aces tutorial multiple times before attempting reversals.

Q: Stops... what about these with this system?
A: The technical stop is ALWAYS the last support or resistance + 5-7 pips on an odd number. If I've made a good entry by waiting for the 3, 10 (wild Card trade only) , 15, and 240 to go all green or red. I very simply place my stops 5-7 pips above a T30 if I’m trading south and 5-7 pips below a T30 if I’m trading north. I know I can always re-enter after taking a small loss after I see price stall and the indicators confirm that.. I'll put no more than 2% of my margin at risk on any one of these trades. Trading is not an exercise in perfection. It's a lot of waiting, putting smaller amounts of margin at risk at times and being persistent. If a move starts and is approaching the next T30 I pull my stop up halfway through to the approaching T30 and if I get a break of that I move to the T30 that has just been violated.

PROTECT YOURSELF AT ALL TIMES. NEVER TRADE WITHOUT A STOP!

NOTE: since we are MOMENTUM traders -do a study on the 10 minute Wild Card and notice that if you stop that MOMENTUM candle (the one that has both Moving averages the same color, an arrow and a painted candle in the direction of the trend you will rarely get stopped out unless it is a reversal and at which case you want to be stopped out since you are going the wrong way.

Q: Can I get on the trading room with my charts?
A: You can't. You now have a copy set of "stand alone" charts. But you can log into the ProAct Traders™ trading room. This Trading room is monitored during the NY session by one of our trained Mentors. He will NOT call a trade but WILL validate the trade rules. If you have two monitors you can put the trading room on one and the charts on the other.

Q: BTW: the target lines (T-30) on the charts are "killer" in their accuracy.... Congratulations on whoever worked that one out... I just need to figure out and/or better understand when things might go from one T30 level on to another level or when things more than likely are going to stop at a certain T30 level... Any insight here?
A: My advice here is: DON'T OVER-ANALYZE THIS; WE’VE ALREADY DONE THIS FOR YOU!! What we provide for our subscribers is SIMPLE. When all indicators and candles turn the same color, we enter. We place our stops accordingly as stated in one of the above-answered questions, we then watch price to move from current level to a T30. Then we re-check all our indicators to see if the momentum will continue. If we see price stalling, we exit with a profit. We wait, then re-enter, ONLY when all the indicators and candles are identically colored and in harmony. We’ve found that trading with these rules consistently nets us more pips per day than trying to make “guess” or “feel” trades. Those types of trades will usually wipe out any gains you’ve made using the ProAct Traders™ System.

Q. When I was going thru the "on what you have to do everyday tutorial". The chart you used for technical stops was a 60min chart...Is that the chart u advise for better stops and entries?
A. What we have to know every day is what are the Big Boys looking at. They NEVER use a chart smaller than a 60 min so while the 10 is ok for us - the big boys are using the 60. So the safest stop and limit is from that chart - that is what the Big Boys will use. You can download the 60 min confirmer chart ( and the BG9) in the subscriber area on the website and that makes it easier to see.

Q. What kind of training do you provide?
A: These charts were created by traders FOR traders. But it doesn’t stop there.
• Every week we have weekly online meetings that teach our setups, FREE! Plus an advanced class bi-weekly
• We have a traders room where you can see other experienced traders express their opinions (be careful – after a while you will learn those who are good at it and those who THINK they are good at it.
• For those wishing to go to the next level and really understand the market and the “why” behind the movements we have a Mentoring Service available.

Q. I would like to know the rules on what to do when the 10 min desert happens. Do we get out when we enter the desert? Then get back in on next arrow out of desert at the 10 min level? .. or should we toggle to the big picture (60 min WC) and stay in and ignore the 10 min desert?
A. Go to the 6 aces and WAIT for the 6A out of the desert...either way. There is a tutorial on this. Once you are in the desert you are NO LONGER a WC trader...you can only trade the rules of the 6 Aces. If it continues BACK in the same direction then your previous 60 min WC is still in effect and you can trade the WC immediately after you are out of the desert as long as you are not near a T30 or HSI target. If it continues the reversal you are a 6 Aces trader UNTIL you get a NEW 60 min WC. Note: If you got a White dot on the Wild Card going the opposite way into the desert, you MUST wait for a white dot on the WC to trade the new direction or you simply do not have a Wild Card setup!

Q. How do I reinstall my charts?
A. Go to the Tech Support tab and read the instructions there.

Q. My MACD is now in the middle of the charts. How do I fix it.
A. It is easier to just reinstall the charts then fix it - see above answer

Q. I've lost my T30's on my Chart?
A. It is easier to just reinstall the charts then fix it - see above answer

"Trading Forex involves substantial risk, is not for every trader and only risk capital should be used."