How to Install the Charts

How to Install your Demo charts

 

You can print a PDF file of this page  here

First Step: 

You must have filled out the request for a demo online and given us the preferred username and Password.  You will have 10 days to evaluate the major currencies during the evaluation period.  You will not be billed after 10 days.

Do not click the " CREATE DEMO ACCOUNT" - WATCH FOR EMAIL WITH YOUR PASSWORD!


Please note:  This is a manual process and we do sleep, so if you subscribe after hours USA time, we will get you up during NORMAL business hours USA time!!! This process can take anywhere from 45 minutes to 8 hours!  Make sure you do your part! We want you to be successful so please take advantage of all the great education, trading room and support we offer.

In order to insure that you actually receive the email instructions as well as some other things you will need to log into this page for download instructions.  Be sure to follow the instructions about white listing us.  When your account setup is complete, you will receive an email from our Administration department.  At that time you will be able to log into the live charts.

While you are waiting you need to setup your website account so you can access the tutorials etc.

1) Go here to register:  User Registration  (or copy and paste the link in your browser)


2) You will then WAIT for an email from us that says you are approved (this is a manual process and we do eat, play with our grandchildren etc.).  Our goal is to get you up ASAP but it could be several hours. You will receive a 1 time temporary password that lets you enter the site.  You will be prompted to change the password.   

3) Once approved and you follow the above instructions, the RED LINKS on the website that disallow you from those areas will be removed and you can log into the site. You will have full access to the areas that you are entitled to based on your current level of participation.

The password to access the DOWNLOAD (not run the charts) is:

NoAcess


READ THIS!  The above password is NOT your password to log into the charts - just the one to download them from our secure server.  The password to log into the charts is sent via email when you follow the instructions below.

VERY IMPORTANT: Download The ProAct charts into a folder where you can find them again if you need them.

Second Step:

Once downloaded and installed you will be prompted for a login and password. IF you have received an email from us that your account has been activated then we have already setup your account with the requested choices that you made. Remember this is a manual process NOT an automatic process so be patient. This process can take anywhere from 45 minutes to 8 hours!  Also you may receive two (2) receipts of -0- payment - it does NOT mean that we double billed you!

Make sure you do your part - REALLY EVALUATE US! We want you to be successful so please take advantage of all the great education, trading room and support we offer.  

If you are not prompted or if the charts load but you only have candles on the USDCHF, then go to the menu at the top of the charts and select System->Settings and you will see the login and password boxes.  Input the login and password that you selected when you paid and sent the information. 


If you have a problem it is 99% of the time your firewall.  Turn off your firewall and try and install or log into your charts.  If yes, then you have found the problem.  Simply tell your firewall to accept patraders.exe as an accepted program.  Restart your computer and you should be good to go. Instructions for this procedure are located on the Tech Support page.

If that does not work then you will need to have one of our technicians log into your computer to fix it.  To do this go to the Tech Support page and do the first two parts EXACTLY. You MUST REMAIN in front of your computer so that you can allow the tech into your PC. Also remember that we may be helping other customers, may be at lunch and/or dinner and we do sleep.

 

PLEASE NOTE:  LOCKED CHARTS!

On the charts you will see some text in the top left corner that says LOCKED - this simply means that the indicators we use to create the trade setups are locked from your view NOT THAT THE CHARTS ARE NOT FUNCTIONAL.  As long as you see candles you are live and ready to go.

Locked Charts

 

If you see "charts are locked you cannot work with them" click here  

If you have any problems with the download link, please contact us immediately by sending an email to: support@proacttraders.com 

Should you need some assistance regarding the setups or chart tools, please contact us immediately at questions@proacttraders.com

NO CANDLES

Also, sometimes when you first load the charts it looks like only one set of charts loaded.  They are there!

Here's what that looks like:

No Candles

Here's how to fix it:  Right Click in the right margin of the charts that have no candles and click Auto Scale and they will appear (the candles are just below the screen).

Autoscale

REMEMBER:

If you have a problem it is 99% of the time it is your firewall.  Turn off your firewall and try and install or log into your charts.  If yes, then you have found the problem.  Simply tell your firewall to accept patraders.exe as an accepted program.  Restart your computer and you should be good to go.

If that does not work then you will need to have one of our technicians log into your computer to fix it.  To do this go to the Tech Support page and do the first two parts EXACTLY. You MUST REMAIN in front of your computer so that you can allow the tech into your PC. Also remember that we may be helping other customers, may be at lunch and/or dinner and we do sleep.

Ok - Test time:

  • If this is after hours - you may have to wait
  • If this is on the weekend - you may have to wait
  • If this is a holiday - you may have to wait
  • If this is during the London hours - you may have to wait

Our goal is to get you up and running as fast as we can!

 

"Trading Forex involves substantial risk, is not for every trader and only risk capital should be used."

 

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Live Customer Chat NOT for Tech Support

Got a Quick Question?

If the icon below says "Chat" we are probably online (we're human, sometimes we forget to log off) - if not click the "Email" icon to send us a message.

NOTE:  We do not monitor the chat box for Tech Support.  Click here to get Tech Support and follow the prompts!

Example of Tech Support issues:

"Charts are locked you cannot work with them"

NOTE: "Locked" charts  is GOOD!

My password won't work,  Can't get my demo to work,  Can't access the website.

All of these are PC problems and require a tech to log onto your PC!