Contact Us

ProAct Hours of Operation

We are a USA based company which means we keep USA business hours.  We are located in the CST or CENTRAL STANDARD TIME ZONE (Austin, Texas) which is -6 GMT usually.  We do check emails at all hours but your best time to reach us is 9AM – 5PM Monday through Thursday.  Friday afternoon we usually play Golf!

NOTE:  ALL TIMES QUOTED ON THIS WEBSITE ARE CST!  (-6 hours from GMT depending on daylight saving time) The calendar will automatically convert the time to your time zone.

How to Contact Us

The absolute best way is to use the CHAT BUTTON on  this website. Even if we are not there you can leave your message and we will get back to you as soon as we open.

NOTE:  This is not for Tech Support -use the Tech support page under SOFTWARE.

 Pre-Internet method:

We are an internet company so we get about 3 real calls a month (the rest are "spammy" calls).  But if you really feel you need to contact us this way,  this will route the phone call and if we can take it at the time we will pick up - if not, you can leave a callback which means that the chat button on this page is the preferred way to get to us.

800-485-0589

TECH SUPPORT 

Any Chart or Info Center issues - use the Tech Support page under the SOFTWARE tab.

Email Addresses

Here are some handy links to have when you have questions. By using the PROPER email address your question will be handled by the proper person in the shortest amount of time. If you have a default email setup on your computer simply Click on the email address below to automatically send an email directly to the proper party. Otherwise, just type the email address shown in the graphics below in your email program to route it to the correct party.

You can also schedule a one on one here

Physical Address: 106 S. Harris Street, Suite 238, Round Rock, Tx 78664

I can't remember my username and/or password to access the website?

Ok, you will need to send us an email using the link below with as much information as you can. Like your name, the email address you used to sign up with, what you think the username and password is (we don't store passwords so it will need to be changed).  Then tell us what you WANT the username and password to be.  This is a manual process so be patient.

email us here  address is: admin@proacttraders.com

"Trading Forex involves substantial risk, is not for every trader and only risk capital should be used."