We are a USA based company which means we keep USA business hours. We are located in the CST or CENTRAL STANDARD TIME ZONE (Austin, Texas) which is -6 GMT usually. We do check emails at all hours but your best time to reach us is normal USA business hours: 9AM – 5PM Monday through Thursday. Friday afternoon we usually play Golf!
NOTE: The calendar will automatically convert the time to your time zone.
The absolute best way is to use the Knowledge Base on this website. Even if we are not there you can leave your message and we will get back to you as soon as we open. Alternatively, you can email us here . DO NOT USE THIS FOR TECH SUPPORT - Tech support has it's own page. Also most questions are in the Knowledge base - both are above under the Support/Contact nav button.
Billing questions click here.
If you are a subscriber we are available by appointment to do "one on ones" with you to help you out of a snag. To schedule this, just email us using the knowledge base with your name, email address, phone number, where you are located and the best time for you.
"Trading Forex involves substantial risk, is not for every trader and only risk capital should be used."
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Got a Quick Question?
If the icon below says "Chat" we are probably online (we're human, sometimes we forget to log off) - if not click the "Email" icon to send us a message.
NOTE: We do not monitor the chat box for Tech Support. Click here to get Tech Support and follow the prompts!
Example of Tech Support issues:
"Charts are locked you cannot work with them"
NOTE: "Locked" charts is GOOD!
My password won't work, Can't get my demo to work, Can't access the website.
All of these are PC problems and require a tech to log onto your PC!